How To Choose The Right Call Center Company

Choose the RIght Call Center CompanyChoosing the right call center is just like choosing the right kind of shoes, for example. You have to make sure that they “fit right”, that they can take you where you want to go and they are efficient, effective and reliable to keep you safe. Today, more and more businesses from individuals to companies that are willing to learn how to choose the right call center company because they know that choosing the best or the worse can really affect the course of their business whether they are doing traditional business or online marketing.

So, what are the criteria of a good call center agency? Do you have the knowledge on how to choose the right call center company? Here are some of the tips that might be of great interest to you.

Firstly, you have to find out first the level of sophistication and customization that you require for your business. If you know what you need in your own company or business, you can try to find a call center agency that is flexible and can enhance, improve or alter their services to fit your needs. Do you need a more advanced system in gathering and nurturing leads? Then, find a good call center that can do that.

You must also find out how relevant is that call center you might choose to the total and general operations of your business. If you think that your company needs a call center as its core of its operation, then, downtime error and backlogs will really hurt your business venture. Try looking for a call center that has reliable uptime and must have a disaster recovery plan so that your business will not suffer any outage.

Also, it is important that you look into the quality of employees that they hire as telemarketers or call center agents. Once you have come across a call center through the internet, for instance, immediately find out more about their call center agents, what their qualifications are and the types of training that they have undergone and, of course, their attitude towards their work if they have maximum tolerance or not.

You also need to find out if the call center has its own monitoring system that will closely monitor all calls that are outgoing and incoming. This will ensure that their employees are at their best when speaking with clients over the phone.

There are still a lot of things to learn on how to choose the right call center company. But, for those who are already gone before you, they know that a good call center agency has the best employees and can provide the latest hardware equipment and software applications that can suit everyone else’s business including yours. Yes, software use is also very important and make sure that that call center you are planning to outsource to has the latest when it comes to software applications.


Where To Get Free Magento Themes

Free Magento ThemesMany online merchants these days are looking into Magento as one of the best eCommerce platform especially if they wanted to have total control over the eCommerce websites or what they call as virtual stores. If they do have control over what they have created and developed, for sure, they will have the flexibility in enhancing their sites so that these websites can be more appealing, more flexible and, most importantly, be very convenient to use or to sift through and become more responsive. Magento is really one of the best things that have ever been stumbled upon by both web developers and online marketers and, now, they are trying to find places online where to get free Magento themes.

Now, what are these themes for Magento? These Magento themes will help online marketers provide their clients with the best online shopping experience. They are in various forms and each of them have their own features that will be of great benefit for online marketers which will, eventually, be also become benefits for online shoppers.

One of these benefits is a virtual shopping cart. One kind of Magento theme can help online merchants put virtual shopping carts on their sites so that the online shopping experience of online shoppers can be as easier and as more convenient than what they are expecting.

If an online marketer will find a place where to get open resource Magento themes, all he needs to do is to download and install that theme that he has chosen and, voila, everything will be taken care of. There are different themes for different kinds of business with different kinds of products and/or services.

If an online merchant is selling watches or he is selling cosmetic products on his website, he can be able to find a Magento theme for that particular product. These themes are grouped into different categories from Arts and Culture, Animals and Pets, Medical, Healthcare, Entertainment, Gifts, Nightlife and even Education and Books, Cars and Motorcycles and many more.

The best thing about having a Magento theme that is right for one’s own business is that they don’t need a lot tweaking to be done since everything is already set up. All these online marketers will do is to enhance and modify everything according to their preferences and according to how they want their websites to look like.

So, where to get free Magento themes? Luckily, these free themes that are exclusive for Magento can be easily found on the information highway.

Learn How Do Call Centers Work

how do call centers workIf you try to look around you even on the internet, you will come across dozens or even hundreds of call centers. A call center is now very popular nowadays and there are a lot of different reasons why. Obviously, one of the reasons why there exist call center services because companies especially those larger ones can’t handle anymore the volume of sales calls and queries from customers. To define, a call center is an office that receives and transmits large volumes of request by way of telephone. It operates when a company administers incoming information inquiries or product support from consumers. Some of the services that call centers are offering are appointment-setting, telemarketing, gathering and nurturing different marketing leads, debt collection, troubleshooting, selling of products, offering promotions. Additionally, there is another kind of call center that handles receiving and transmitting letters, faxes, live chats, webinars and even emails in one location and this is called a contact center. So, how do call centers work?

To understand how these call centers work, it is just the same as sales persons of a company whose job mainly is to contact customers, make an appointment, confirm the appointment, meet with the customers and present their products and/or services. Since a company would like its sales team to concentrate more on how to close deals, they needed someone or a group of people who can receive and make calls from and to the customers, respectively, and do the appointment-setting. Since the volume of calls received and transmitted are already high, they need to hire new employees to do appointment-setting and accepting queries including after-sales support.

However, these days, the cost of hiring new employees can be really high for some companies. To cut down on costs, they will outsource to BPO companies or business process outsourcing companies that are the ones that hire people whom they call as telemarketers. If they do outsource to BPO companies or call centers, they won’t be spending a lot of money since BPO companies offer competitive and reasonable rates for outsourcing.

So, how do call centers work in terms of generating leads? Lead generation is one of the best and most effective ways in getting more closed deals. For any company that promotes any product and/or service whether offline or through the internet, this is also the fastest way to get and nurture leads. Telemarketers call prospects and make appointments. When they have already confirmed the appointment, they just relay the message to the sales people of the company that hired them. Through lead generation, they will be able to identify the right customer to talk to and identify what their needs are. This way, they won’t be wasting a lot of time talking to the wrong customers.

Lastly, how do call centers work when it comes to sales support or troubleshooting? It’s the same as with lead generation. One of the most important aspects in the world of selling is to entertain the customers with after-sales support. There might be a time when a customer will complain about the product that they have purchased like in the case of computers. They will be calling up the number provided by the sales team for them to call through in case there are some technical difficulties. Instead of the sales team to handle these calls, call center agents will do all the talking regarding the concern of the customer.

Finding A Company Providing Call Center Services

call center servicesOne of the many questions that companies nowadays are entertaining on their minds is why should they try to outsource call center services when they can set up their own people to do telemarketing, entertaining queries and gather and nurture leads all at the same time, right? If they are very well concerned with how their train their sales staff to concentrate more on closing deals, they should really consider outsourcing to a call center where there will be a wide pool of people called as telemarketers or call center agents who will be doing the initial call, the gathering and nurturing of leads on their behalf. Now, another concern is finding a company providing call center services.

However, before answering that question as to what company to choose that can offer the best call center services, it is also recommended that a company should also consider where or what particularly country to choose in choosing the best BPO company or call center firm. If you try to ask around, most of the people will surely answer that it is best to outsource to a BPO company offshore particularly in this country called the Philippines.

So, finding a company providing call center services is also important, right? Yes, that is right and Philippines is a wiser choice. Do you know why? India is also considered as one of the choices. But, unlike India, this country has a culture that is compatible with that of America and some other countries and Europe and Filipinos are known to be good at adapting to other country’s culture. The Philippines was governed by the United States for many years and the effects of that are still very evident nowadays. Filipinos are very well-educated and fluent in English and English is the primary language for business and education in the Philippines. BPO companies based in the Philippines only hire people who are highly-skilled, can be well-trained and come from reputable colleges and universities. With the strong presence of the US, the Philippines had developed a government that is somewhat similar to the US system. This makes Western companies more comfortable in doing business in the Philippines and finding the right company in the Philippines that can provide services like these including customer support is the best decision that companies can ever make.

Finding a company providing call center services is the most recommended move for companies, that is, if they are very serious with their business and would like to earn bigger revenues. With a BPO company or a call center at their side, they will also surely save a lot of time, money and effort in doing telemarketing services, answering queries and making the initial step in setting up appointments. Now, all their sales team has to do is concentrate more in closing deals.

Hiring A Virtual Assistant Through Outsourcing

Hiring a Virtual AssistantAn online marketer these days is busier than what one thinks.  That is because not only he will have to set his sights on how to promote his products and/or services but he also has to monitor the progress of his eCommerce websites.  Some of these tasks that he will have to perform can really eat up his time which eventually will even make him spend and waste a lot of money and effort.  That is why it is very important that he need to have some sort of virtual assistance and hiring a virtual assistant is his best decision.

The VA or the virtual assistant is somewhat an extension of an online merchant.  One can also put it this way: the person who is doing virtual assistant services to anyone who hires him or her is some sort of a secretary.  The only thing different is they communicate online either through emails and chat services, to name a few.  They may not see each other personally even for a couple of years but they can get to build teamwork in trying to keep the online merchant’s online business at a progressive level.

This is a kind of task that has a collaborative relationship between the virtual assistant and the person or company that hired him and their relationship is build largely on mutual trust.  The hired person can work on a variety of many different things depending on the skills that the client needs from him.

Hiring a virtual assistant can take away an online merchant’s worries.  With him around, the online businessman can do other things that are also important in his venture in online marketing.  He doesn’t have to worry about keeping track of his schedules, his virtual secretary can arrange meetings and appointments and the virtual secretary can even be assigned to do a little of link building and/or article writing, to name a few.   That person can also be assigned and responsible to checking and answering emails, he can even be assigned to pay personal bills of his client and can do online research in line with the business of the online marketer who hired him.

However, hiring a virtual assistant can also be a pain in the neck.  That is because an online marketer will have to choose from hundreds and even thousands of virtual assistants available not only in his own area but offshore as well.  If that is the case, one of the best things that any online marketer or company doing online marketing can do is to outsource to a BPO company and let that BPO company find someone who can be trusted, who is efficient, diligent and can do a lot of work with less supervision.

How To Outsource Web Development Jobs

outsourcing web developmentThere are many ways on how to outsource web development jobs especially if you are an online marketer and don’t have any idea on how to create websites and how to do web development. It is really very important that an online businessman or merchant like you should be able to know how and where to outsource website creation services so that not only you can save a lot of time, money and effort but you can also spend some time with other things that are also important for your online marketing ventures like writing articles, link building and SEO or search engine optimization.

One of the best ways to outsource a web developer is to go online and look for sites like an online workplace site where you can find not only web developers but other workers as well who are very essential in your online community. Odesk is one of them. You can even find not just an individual who can serve as your web developer but you can also find a web development company promoting itself to serve online merchants like you in helping you out with your web development concerns.

For many years, Odesk has already helped not only online merchants but other people as well such as researchers or even students who have difficult time in writing thesis, etc. They go online through Odesk and find someone who can do the thesis on their behalf.

Now, for online merchants like you, another way to on how to outsource web development jobs is to outsource to a BPO company or directly to a web development company. Many of your fellow online businessmen are now trying to outsource web development in the Philippines.

But, why it is recommended to outsource to a Philippines-based web development firm or company? First and foremost, Philippines is now the BPO capital of the world. Many people find it practical to outsource to a BPO company to find someone who can do a required task for them. If you are looking for the best developer, you can find the best at a price you can afford.

Philippines-based web developer are innovative, they are diligent and hard-working. They have graduated from reputable colleges and universities and they have enthusiasm in whatever they are doing. What’s more, their culture is adaptable and they are fluent in speaking English and communicating with them is a no-sweat endeavor.

There are still many ways on how to outsource web development jobs and, so far, these are the two best, reliable and most effective ways and that’s by finding people to work for you via Odesk or you can outsource directly to a web development firm or company and the best place to find the best is Philippines.

What Are The Web Design Prices In Terms Of Outsourcing To BPO Companies?

web design cost

One of the many things that most online marketers or those who are into online marketing is what are the web design prices that they should consider. If they are willing to learn how to make or design their own websites, they also have to consider many other things like the perfect domain name for their site, where to get a decent web hosting package and a lot more. But, of course, designing a website and how much will it cost would be on top of the list and even a web designer will agree to that. So, how much is web design cost?

According to a few online marketers, $200 would be a great and reasonable cost for investing on a website. They just need to create the perfect domain name which would cost around $10, a web hosting package with a price of, more or less, $150 for two years of hosting and a prepaid type of web hosting package and around $40 if they decide to use Web 2.0, something like WordPress and that could cost around $40.

A web design costs something like this is not bad after all. However, there might be an instance that when an online marketer gets past the initial stage of doing online business by creating and designing his own website, he will notice that the theme he bought is not really what he wanted to do. So, that means that they are going to consider investing on a lot of plug-ins so that their websites can look exactly as they want it to be. This could be the hardest part in web design. That means to say that they are going to spend more money, more valuable time and their effort will seem to be worthless in the end.

That is the reason why some people would like to outsource to BPO companies to get things done. All they need to do is to come up with what kind of products and/or services they would like to promote, find a good BPO company where they can outsource to and with the help of that company, find the best web designer who can do all of these things. All he needs to do is to give some instructions and tell the web designer what kind of website he would like to have.

Talking about BPO companies, many online marketers in the US and in some European companies feel very lucky because they have found some BPO companies with the best people to hire with web design prices that they can afford. One of the best countries where they can find the best BPO Company is the Philippines.

So, how much does web design in the Philippines cost? Outsourcing to a Philippine web design services company practically has the lowest rate in terms of hiring web designers. But, lowest rate doesn’t mean unsatisfactory results. The web design prices in the Philippines are unbelievably lower but with the best high-quality web design services that online marketers can every have.